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Why Do I Feel So Responsible for My Employees’ Wellbeing?

Annie Wright therapy related image
Annie Wright therapy related image

Why Do I Feel So Responsible for My Employees’ Wellbeing?

Woman sitting alone at a large conference table, looking out the window — Annie Wright trauma therapy and executive coaching

LAST UPDATED: APRIL 2026

SUMMARY

Many driven women in leadership feel personally responsible for whether their employees are happy, fulfilled, and thriving — and when someone on their team is struggling, it can feel like their own failure. This post explores why that pattern develops, how it differs from genuinely good leadership, and what it costs you when you carry your entire team’s emotional world on your shoulders. Most importantly: how to lead with real care without losing yourself in the process.

The Weight You Carry Into Every Monday Morning

It’s 6:47 a.m. on a Monday and Monique is already running the numbers in her head — not the financial ones. She’s thinking about Simone in product, who seemed off in last week’s one-on-one. She’s thinking about the engineer she had to put on a performance improvement plan last month and whether he’s sleeping okay. She’s replaying Friday’s all-hands, wondering if she struck the right tone, if people left feeling motivated or anxious, if the team is okay.

Monique is the founder and CEO of a 60-person SaaS company. She has real problems to solve — a board meeting in two weeks, a partnership deal stalling, a critical hire that’s taken four months. But before she opens her laptop, before she checks her calendar, she’s already doing the emotional census of her entire organization. Scanning. Accounting. Worrying.

She doesn’t think of this as a problem. She thinks of it as being a good leader.

In my work with clients like Monique, I’ve noticed that driven, ambitious women who lead teams or organizations often carry something that doesn’t appear on any job description. They carry the emotional temperature of their entire company. Not just awareness of it — actual responsibility for it. If someone on their team is unhappy, they feel it as a personal failing. If someone leaves, they carry the weight of it for months. If a hard decision has to be made — a layoff, a difficult conversation, a performance exit — the anticipatory guilt can be paralyzing.

This isn’t what good leadership looks like. And it’s not your fault that it developed. But it’s worth understanding — because the way you lead your people is inseparable from the story you carry about what you owe them.

If you’ve ever found yourself wondering whether something similar might be at the root of how you relate to those around you at work and in life more broadly, the post why you feel responsible for everyone else’s emotions — and how to stop explores the broader pattern. This post goes somewhere more specific: into the leadership context, and what it means when that pattern runs your organization.

Good Leadership vs. Trauma-Driven Caretaking: What’s the Difference?

Before we go further, I want to make a distinction that I think is genuinely important — and that often gets collapsed in conversations about empathic leadership.

Good leadership involves creating the conditions in which people can do their best work. It involves psychological safety, clear communication, honest feedback, appropriate support, and genuine investment in your people’s growth. It is relational. It is human. It is, in the best sense of the word, caring.

Trauma-driven caretaking looks similar on the outside. But it operates from a fundamentally different internal mechanism. Instead of creating conditions for others to thrive, the trauma-driven caretaker absorbs her team’s emotional state as her own. Instead of holding space for someone’s difficulty, she takes the difficulty on as hers to fix. Instead of being moved by her team’s struggle, she becomes responsible for eliminating it.

The difference is not in the behavior — it’s in the internal experience and the cost. A good leader can watch a team member struggle with a hard project and feel concern without feeling personally implicated. A trauma-driven caretaker watches the same thing and feels like she has failed. A good leader can deliver difficult feedback and hold steady in the discomfort it causes. A trauma-driven caretaker anticipates the other person’s pain so acutely that she softens, hedges, avoids — or avoids the conversation altogether.

One version of care is sustainable. The other is not.

PSYCHOLOGICAL SAFETY

Psychological safety is defined by Amy Edmondson, PhD, professor at Harvard Business School, researcher on psychological safety and author of The Fearless Organization, as “a shared belief held by members of a team that the team is safe for interpersonal risk-taking.” It is the climate in which people feel comfortable expressing themselves, sharing concerns, admitting mistakes, and voicing disagreement — without fear of humiliation, punishment, or rejection. Edmondson’s research across industries consistently finds that psychological safety is one of the most critical predictors of high-performing teams. (PMID: 20686565)

In plain terms: Psychological safety isn’t about being nice, avoiding conflict, or making sure everyone is always comfortable. It’s about building a culture where people can take honest risks — speaking up, trying new things, naming what isn’t working — without fear of being shamed for it. You can care deeply about psychological safety on your team and still deliver hard feedback. You can champion it and still let someone go when it’s the right call. Creating it is your job as a leader. Carrying your team’s feelings is not.

The distinction between creating psychological safety and absorbing your team’s emotional life is subtle but critical. Psychological safety is a structural quality of the environment you build. Emotional caretaking is a survival strategy that masquerades as a leadership style.

If you’re unsure which pattern is operating in you, ask yourself: when someone on your team is unhappy — even for reasons entirely outside your control — do you feel responsible? When you imagine giving someone difficult feedback, does the anticipatory guilt feel disproportionate to the actual stakes? When someone leaves your organization, even on good terms, does it sit in you like a loss you caused?

If yes — keep reading.

The Neuroscience of Carrying Your Team’s Emotional Temperature

To understand why some leaders absorb their team’s emotional state rather than simply noticing it, we need to look at what’s happening in the nervous system — and how early experiences shape the way a leader’s brain registers her team’s wellbeing.

The human nervous system is fundamentally relational. We are wired to read the emotional states of others — through facial microexpressions, vocal tone, body language, and what neuroscientists call co-regulation. Our brains are constantly asking: is the person in front of me okay? Is the environment safe? What does the emotional tone in this room mean for me?

For most people with histories of early relational stress — being responsible for a parent’s emotional state, growing up in an unpredictable household, learning that love was conditional on keeping others calm — this system becomes hypertuned. It doesn’t just notice the emotional environment. It monitors it constantly, reflexively, as a matter of psychological survival.

When a child learns that her caregivers’ emotional instability is somehow her responsibility to manage, she develops a finely calibrated internal sensor for other people’s distress. This isn’t a character flaw. It was an adaptation. It may have kept her emotionally safe, or kept the family functioning, or helped her earn approval in an environment where approval felt uncertain. But that sensor doesn’t turn off when she becomes an adult. It doesn’t turn off when she becomes a CEO.

What it does is show up in the boardroom, in one-on-ones, in performance reviews, in every interaction where someone’s unhappiness could theoretically be traced back to a decision she made.

Christina Maslach, PhD, professor at UC Berkeley and one of the world’s leading researchers on burnout, has documented that chronic exposure to others’ distress — without adequate recovery — depletes even the most resilient, capable individuals. Her research identifies emotional exhaustion as the first and most central dimension of burnout: the experience of being emotionally drained, of having given more than you have to give. For leaders who are absorbing the emotional lives of their entire teams on top of their own, this depletion isn’t just likely. It’s mathematically inevitable. (PMID: 11148311)

EMOTIONAL LABOR IN LEADERSHIP

Emotional labor was first defined by sociologist Arlie Russell Hochschild in her landmark 1983 work The Managed Heart as the management of feeling to create a publicly observable facial and bodily display — work that can be bought and sold and that has historically fallen disproportionately to women in service and caregiving roles. In leadership contexts, emotional labor refers to the ongoing, cognitively demanding work of monitoring and managing both one’s own emotional expression and the emotional environment of an entire team or organization — softening difficult messages, absorbing frustration, modeling composure under pressure, and attending to relational dynamics in every meeting and interaction. (PMID: 4567615)

In plain terms: Emotional labor in leadership isn’t about being warm or caring — it’s a specific kind of cognitive and emotional work that is invisible, largely unacknowledged, and deeply taxing. When you’re sitting in a meeting tracking both the agenda and the relational temperature of every person in the room — who seems disengaged, who looks wounded by the last comment, whether your tone landed too sharp — that is work. Real work. That it doesn’t show up on anyone’s performance review doesn’t make it any less exhausting.

Amy Edmondson’s research on psychological safety offers another angle into this dynamic. Edmondson’s work consistently shows that what makes teams perform is not a leader who takes responsibility for her people’s happiness — it’s a leader who creates conditions where people can take interpersonal risks, make mistakes, and speak up without fear. That kind of leadership requires presence, courage, and skill. But it doesn’t require you to carry your team’s feelings home with you.

The leaders who perform this function best, Edmondson finds, are those who model their own uncertainty and fallibility — who signal that it’s okay not to have all the answers — without collapsing into their team’s distress. The goal is not emotional distance. It’s emotional groundedness.

RESEARCH EVIDENCE

Peer-reviewed findings that inform this clinical framework:

  • Mothers responsible for 72.57% of all cognitive labor (PMID: 38951218)
  • Greater cognitive labor predicts burnout (β = 4.058, p = 0.005) (PMID: 38951218)
  • Women caregivers 6-9% more likely to report stress (interaction β = 0.088, p < 0.01) (PMID: 37397832)
  • Women with high compassion fatigue use more surface acting (β = 0.12, p < 0.05) (PMID: 38547163)
  • Women 75% more likely to experience severe burden (OR=1.75, p=0.015) (PMID: 31717484)

How This Pattern Shows Up in Driven Women Leaders

In my work with executive coaching clients, I’ve seen this pattern show up in remarkably consistent ways across industries, company sizes, and leadership levels. It doesn’t look the same in everyone — but once you know what you’re looking for, it’s recognizable.

It looks like the founder who spends more time in one-on-ones attending to her team members’ emotional states than giving strategic feedback — because strategic feedback might cause discomfort, and discomfort feels like her fault.

It looks like the manager who lies awake after a difficult team meeting replaying what she said, wondering whether she hurt someone, whether her tone was wrong, whether she should send a follow-up message to smooth things over.

It looks like the executive who delays a necessary reorganization for six months — even as the business suffers — because she can’t bear the idea of causing her team anxiety.

It looks like the CEO who reads every anonymous survey comment as a personal indictment and carries the dissatisfied ones around for weeks.

And it often looks like a woman who is deeply, genuinely good at her job — who has built something real and is well-loved by her team — but who is slowly, quietly exhausted in a way that doesn’t make sense on paper.

Monique described it this way, in one of our early sessions: “I know I can’t make everyone happy. I know that intellectually. But when someone on my team isn’t happy, it’s like there’s a low-grade alarm that doesn’t turn off until I’ve figured out what I did wrong and fixed it.”

That alarm is the survivor sensor. It’s the nervous system doing what it learned to do. And it has nothing to do with whether Monique is a good CEO. It has everything to do with what she learned, very early, about what it meant when the people around her were not okay.

The connection to broader patterns of emotional caretaking — the fawn response, parentification, and hypervigilance around others’ emotional states — is real. What makes the leadership context distinct is the scale. When this pattern plays out in a friendship or a family, it’s costly. When it plays out in an organization, a woman is absorbing the emotional lives of dozens — sometimes hundreds — of people simultaneously. The drain is exponential.

There’s also a specific quality to leadership caretaking that doesn’t exist in other contexts: positional power. When you are the boss, your team members’ wellbeing is, in a meaningful way, affected by your decisions. That reality can make it very easy to conflate “I have influence over the conditions that affect my team” with “I am responsible for how my team feels.” The first is true. The second is not — but it can feel absolutely true when your nervous system has been calibrated to register others’ distress as your responsibility.

The Guilt of Hard Decisions: Firing, Feedback, and Letting Go

Nowhere does this pattern become more visible — or more costly — than when a leader has to make a hard decision that will cause someone pain.

Letting someone go. Putting someone on a performance improvement plan. Delivering honest feedback that someone isn’t meeting the bar. Restructuring a team in a way that changes someone’s role. These are part of leadership. They are sometimes the most important, most humane things a leader can do for an organization and even for the person on the receiving end.

But for a woman whose nervous system reads others’ pain as her responsibility to prevent, these decisions can be almost unendurable to contemplate — let alone to execute.

Carmen is a VP of engineering at a growth-stage tech company. She’s technically brilliant, widely respected, and genuinely beloved by her team. She also has a direct report — Marcus — who has been significantly underperforming for eight months. She’s had two conversations with him. She’s brought in additional resources. She’s adjusted his scope. Nothing has shifted. Her leadership team and her CEO are waiting for her to act.

And Carmen can’t do it. Not because she doesn’t know it’s the right thing. Not because she lacks the technical vocabulary for the conversation. But because every time she imagines calling Marcus into her office, she feels a wave of anticipatory guilt so intense it reads in her body as nausea. She has started to avoid him. She has stopped giving him feedback because feedback feels like a precursor to firing and firing feels like violence she is committing.

In our work together, Carmen and I traced this back to something specific: she grew up with a father whose moods were volatile and whose approval was unpredictable. Her survival strategy was to read the room, anticipate upset, and course-correct before it arrived. Causing someone pain — even when that pain was fair, even when it was necessary, even when it was actually in their best interest — felt in her nervous system like a catastrophic rupture in a relationship she was responsible for maintaining.

The work wasn’t just organizational coaching. It was recognizing that when she imagines Marcus’s face as she tells him his employment is ending, she isn’t seeing Marcus. She’s seeing her father. And her nervous system is doing what it learned to do: preventing the rupture at all costs.

“Rather than spending a reasonable amount of time proactively acknowledging and addressing the fears and feelings that show up during change and upheaval, we spend an unreasonable amount of time managing problematic behaviors.”

BRENÉ BROWN, PhD, LMSW, Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.

Brown’s observation maps precisely onto what I see in leaders like Carmen. The avoidance of hard decisions isn’t cruelty or negligence. It’s a misapplied empathy — a nervous system so attuned to others’ potential pain that it creates a secondary set of problems it then has to manage. The performance issue doesn’t get addressed. The rest of the team — who are watching — loses confidence in leadership. Organizational health deteriorates. And the leader herself is now carrying the weight of both the unaddressed problem and the guilt of not acting.

Decision paralysis and the avoidance of necessary organizational changes are among the most significant downstream costs of this pattern. And they’re rarely named for what they are: not a lack of leadership capability, but a nervous system that is working overtime to protect others from pain that isn’t actually the leader’s to prevent.

If this pattern lives in you, working with a trauma-informed executive coach or therapist can help you disentangle what’s leadership and what’s your own history showing up in the room.

Both/And: You Can Care Deeply and Still Have a Separate Self

I want to be careful here, because I think there’s a version of this conversation that goes in a direction I don’t want to go.

The answer to over-caretaking is not emotional distance. It is not becoming the kind of leader who doesn’t feel things, who treats her team as interchangeable resources, who confuses detachment with professionalism. That would be a different problem — and a worse one.

The Both/And here is this: you can care deeply and genuinely about your people AND maintain a separate self. You can be moved by someone’s struggle AND hold steady in it. You can feel real grief when someone leaves your organization AND know that their leaving isn’t a verdict on your worth as a leader. You can deliver hard feedback AND feel the weight of it AND still do it — because your commitment to their growth is real, and real care sometimes requires causing temporary discomfort.

Monique, in a later session, put it this way: “I think I used to believe that caring about my team meant feeling what they feel. That if I wasn’t absorbing it, I was being cold.” She paused. “But I’m starting to think the opposite might be true. When I’m carrying everyone’s emotional world, I’m not actually present with any one person. I’m just managing the weight.”

This is a profound reframe. Presence is not the same as absorption. Empathy is not the same as merger. And genuine care — the kind that creates conditions for people to thrive — requires you to remain differentiated: to feel, and to stay yourself while feeling.

Amy Edmondson’s research on psychological safety is instructive here. The leaders whose teams feel safest are not the ones who eliminate discomfort — they’re the ones who model their own fallibility while staying grounded. They signal: it’s okay to struggle here; I’m not going to punish you for being human. But that message can only land if the leader herself is grounded. If she’s absorbing everyone’s anxiety, she can’t transmit steadiness. She’s already flooded.

What this means practically: your team needs you to be differentiated more than they need you to be absorbed. They need a leader who can hear hard things without collapsing into them, who can make hard decisions without requiring their team’s emotional forgiveness first, who can hold her own center even when the organizational weather is rough.

That’s not cold. That’s actually the most protective thing you can offer them. Learning to do it — particularly if it runs counter to everything your nervous system was trained to do — is the work of relational trauma recovery as much as it is the work of leadership development.

The Systemic Lens: Why Women Leaders Carry More

If you’ve been reading this and feeling a mix of recognition and resentment — wondering why this burden seems to fall so specifically on you, on women like you — you’re asking the right question. And the honest answer is: it’s not only your history. It’s also the context you’re operating in.

Women in leadership carry a disproportionate load of emotional labor — and this is not incidental. It is structural.

Research published in Frontiers in Psychology documents what many women already know from experience: that women in power are not only more likely to practice emotional labor, they are more likely to be penalized when they don’t. Female leaders who use a directive style face more negative evaluations than those who use a democratic style. Women who lead without sufficient interpersonal warmth are assessed more harshly than men who do the same. In other words, the relational, emotionally attentive style of leadership that is often read as “natural” in women is, in fact, required — and its absence is punished in ways it isn’t for male counterparts.

This means that many women in leadership aren’t just caretaking from their own historical wounds. They’re also responding to a real organizational and cultural expectation: that their leadership will include managing the emotional experience of everyone around them. That they will soften difficult messages, absorb frustration with grace, mentor and support and encourage and stay warm even when the work is hard. That they will carry the relational and emotional infrastructure of the organization without expecting it to be named, resourced, or valued in their performance reviews.

This isn’t imagination. Arlie Russell Hochschild’s foundational research on emotional labor identified that this kind of emotional management is real work — cognitively demanding, physically taxing, and disproportionately distributed along gender lines. The fact that it’s invisible doesn’t make it less costly. It makes it more so, because invisible costs are the ones that are hardest to recover from.

There’s also the specific pressure of being a woman in a leadership role that is still, in many industries, culturally coded as masculine. The research on stereotype threat — the added cognitive burden of navigating the fear of confirming a negative stereotype — means that women in leadership are often running two cognitive processes simultaneously in meetings: the one about the agenda, and the one monitoring how they’re being perceived. This is a real, documented tax on working memory and executive function. It contributes to decision fatigue. It feeds burnout.

All of which is to say: when you notice yourself exhausted by the weight of your team’s emotional world, there are (at minimum) two things happening. There is your own nervous system’s learned pattern — shaped by early experiences of being responsible for others’ emotional states. And there is the organizational culture asking you to do work that is real, demanding, and often unnamed. Both deserve acknowledgment. Neither deserves to be treated as simply your personal pathology to fix.

The Strong & Stable newsletter explores this intersection regularly — where personal psychology meets systemic pressures for ambitious women. It’s worth subscribing if this is a territory you want to keep thinking about.

How to Lead With Care Without Losing Yourself

Here is what I’ve seen work — not as a set of tactics to perform, but as an orientation to grow into.

1. Name the distinction, repeatedly. The practice of distinguishing “creating conditions for people to thrive” from “being responsible for whether they do” has to be repeated, regularly, until it becomes the default frame. When you notice yourself absorbing a team member’s distress, the question isn’t “how do I fix this?” It’s “what conditions does this person need, and do I have a role in providing them?” Sometimes the answer is yes. Often it’s “this is theirs to navigate, and my confidence in their ability to do so is actually the most supportive thing I can offer.”

2. Distinguish empathy from merger. Empathy is the capacity to feel moved by someone’s experience. Merger is when their experience becomes your experience. Good leadership requires empathy. It is actively undermined by merger. You can hear that someone on your team is struggling and feel genuine compassion — while remaining differentiated enough to think clearly about what the situation actually calls for.

3. Locate the body response first. When a hard leadership decision is coming and you feel the dread or guilt spike, pause. Notice where it lives in your body. Breathe. Ask: “Is this present-tense information, or is my nervous system responding to something older?” Often the guilt of delivering hard feedback has very little to do with this employee, this feedback, and this moment — and everything to do with something your body learned a long time ago about what happened when you caused someone disappointment. You can acknowledge the older wound and still act from your current values as a leader.

4. Build your own support infrastructure. Leaders who absorb their teams often lack adequate relational support of their own — the people or spaces where they can put the weight down. Therapy with a trauma-informed clinician, executive coaching, peer communities with other leaders, the kind of reflective relationship that lets you process rather than just accumulate — these are not luxuries. They are the infrastructure that allows you to show up fully for your team without destroying yourself in the process.

5. Practice the grief of imperfect leadership. You will make decisions that cause people pain. You will have a team member who is unhappy and you won’t be able to fix it. You will let someone go, and it will be the right decision, and it will still be sad. The goal is not to stop feeling these things. It’s to feel them without requiring that they not have happened. Grief and self-compassion, held together, are far more sustainable than avoidance.

6. Let people have their experience. One of the most counterintuitive things I’ve witnessed in my work with leaders is that when they stop trying to manage their teams’ emotional experience, their teams often do better. People are more capable of metabolizing difficulty than a trauma-driven caretaker believes. When you trust your team to have their feelings without rushing to fix them, you’re communicating something important: I believe in your resilience. That message lands. It builds the kind of psychological safety that no amount of emotional management can manufacture.

If you’re ready to do deeper work on this pattern — to disentangle the childhood story from the leadership story, and to build a way of leading that doesn’t require you to sacrifice your own center — I invite you to reach out. This is some of the most meaningful work I do with clients, and it changes not just how they lead but how they live.

The betrayal trauma guide on this site explores some of the foundational relational wounds that can shape these patterns — it’s worth reading if you’re trying to understand the deeper origins of how you relate to others’ pain.


Somewhere in your organization right now, there are people who are struggling. Some of their struggles are within your influence. Some are not. Some of them need something from you as a leader. Most of what they need, they’ll have to find in themselves.

You can care about all of this — genuinely, durably, with your whole heart — and still come home at the end of the day as yourself. Not depleted. Not still running the emotional census. Still feeling all of it, but not owned by it.

That’s not indifference. That’s the kind of leadership that lasts.

You don’t have to carry the whole team on your body to prove that you love what you’ve built. The team needs your clarity, your groundedness, your honest voice more than they need your sacrifice. And you deserve to lead — and to live — from that place.

I see you in this work. I know how hard it is. And if you want support doing it, I’m here.


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FREQUENTLY ASKED QUESTIONS

Q: Is it normal to feel this responsible for my employees’ happiness?

A: It’s extremely common among driven women in leadership — so common that many mistake it for good leadership rather than recognizing it as a pattern worth examining. Feeling attuned to your team’s wellbeing is appropriate and healthy. Feeling personally responsible for whether your employees are happy, fulfilled, and emotionally okay crosses into a different territory. If someone’s bad day consistently becomes your crisis to solve, or if you find yourself avoiding necessary decisions because you can’t tolerate the discomfort they might cause, that’s worth paying attention to.

Q: What’s the difference between being an empathic leader and over-caretaking?

A: Empathic leadership means being genuinely moved by your team’s experience and factoring their humanity into your decisions. Over-caretaking means absorbing their emotional state as your own, and organizing your leadership decisions around preventing their discomfort rather than serving the organization’s long-term health — and their long-term growth. An empathic leader can deliver hard feedback without needing the other person to immediately feel okay about it. An over-caretaker can’t.

Q: I keep delaying hard conversations or organizational changes because I can’t bear to cause people pain. Is this a leadership problem or a personal one?

A: It’s both — and that’s not a criticism. The pattern of avoiding necessary pain-causing decisions almost always has roots in your personal history as well as in legitimate organizational pressures on women in leadership. The fact that it’s showing up in your leadership doesn’t mean it’s a leadership competency gap — it means it’s a nervous system pattern that learned, early, that causing others’ distress was dangerous. Working with a trauma-informed coach or therapist can help you disentangle the two and move forward.

Q: Can I build psychological safety on my team without burning myself out?

A: Yes — and this is a crucial distinction. Psychological safety is a structural quality of the culture you build, not a resource you generate by absorbing everyone’s anxiety. Amy Edmondson’s research consistently shows that it comes from specific leader behaviors: modeling fallibility, inviting candor, responding non-defensively to mistakes, and framing the work in ways that normalize uncertainty. None of these require you to take on your team’s emotional world as your own. In fact, leaders who are grounded and differentiated often create more psychological safety than those who are over-involved — because their steadiness is itself regulating for the team.

Q: How do I know if this pattern in me has roots in trauma or childhood experience?

A: A useful indicator is the disproportionality of the response. If your distress when a team member is unhappy feels outsized relative to the actual stakes — if it shows up in your body as dread, nausea, or that particular low-grade alarm that doesn’t quiet down — your nervous system is likely responding to something older than this situation. Another indicator: if the guilt or responsibility you feel follows you home, wakes you up at night, or attaches to situations where your actual influence is minimal. These are signs that something beneath the leadership context is being activated. Therapy or trauma-informed coaching is the most effective way to explore what that is.

Q: I genuinely love my team and care about their wellbeing. Will doing this work mean I care less?

A: No. In my experience, the opposite happens. When you’re not carrying everyone’s emotional world on your body, you have more actual presence available for each person. You can listen without already formulating what you’re going to do to fix the problem. You can be genuinely curious about someone’s experience without your nervous system hijacking the conversation to manage your own anxiety. The care doesn’t diminish — it becomes cleaner, more spacious, and more sustainable. You become the kind of leader whose team members feel truly seen, not just managed.

Related Reading

Brown, Brené. Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. New York: Random House, 2018.

Edmondson, Amy C. The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. Hoboken: Wiley, 2018.

Hochschild, Arlie Russell. The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press, 1983.

Maslach, Christina, and Michael P. Leiter. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It. San Francisco: Jossey-Bass, 1997.

Lamothe, Manon, et al. “Heavier Lies Her Crown: Gendered Patterns of Leader Emotional Labor.” Frontiers in Psychology 13 (2022). https://doi.org/10.3389/fpsyg.2022.923061

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About the Author

Annie Wright, LMFT

LMFT · Relational Trauma Specialist · W.W. Norton Author

Helping ambitious women finally feel as good as their résumé looks.

Annie Wright is a licensed psychotherapist (LMFT #95719) and trauma-informed executive coach with over 15,000 clinical hours. She works with driven, ambitious women — including Silicon Valley leaders, physicians, and entrepreneurs — in repairing the psychological foundations beneath their impressive lives. Annie is the founder and former CEO of Evergreen Counseling, a multimillion-dollar trauma-informed therapy center she built, scaled, and successfully exited. A regular contributor to Psychology Today, her expert commentary has appeared in Forbes, Business Insider, Inc., NBC, and The Information. She is currently writing her first book with W.W. Norton.

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