Terms of Service
Ask Annie Chatbot

Introduction & Acceptance

Welcome to Ask Annie, an AI-powered educational companion available on anniewright.com. Ask Annie is operated by Annie Wright Marriage and Family Therapy P.A. and affiliated entities (collectively, “Annie Wright,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of Ask Annie. They apply solely to the Ask Annie chatbot and are separate from any other terms applicable to the anniewright.com website or its other services.

By using Ask Annie, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use Ask Annie.

Nature of the Service

Ask Annie is an AI-powered educational tool designed to help users explore psychoeducational concepts related to mental health, emotional wellness, and personal growth.

• Ask Annie is not a therapist and does not function as one.
• Ask Annie does not provide therapy, clinical advice, psychiatric diagnosis, psychological assessment, or any form of mental health treatment.
• Ask Annie is trained on Annie Wright’s published psychoeducational content, including articles, guides, and other publicly available materials authored or created by Annie Wright, LMFT.
• Responses are generated by artificial intelligence and reflect the AI’s interpretation of that training material. They are not statements made directly by Annie Wright, LMFT and may not always be accurate, complete, or current.
• Ask Annie is designed exclusively for educational exploration. It is intended to provide general information, not individualized guidance or clinical support.

By using Ask Annie, you understand and accept that you are interacting with an AI system, not a licensed mental health professional.

Not a Substitute for Professional Care

Ask Annie is not a replacement for therapy, counseling, psychiatric care, or any other form of professional mental health treatment. Nothing communicated through Ask Annie should be interpreted as clinical guidance or as a substitute for professional mental health care.

• No therapist-client relationship is created by your use of Ask Annie. Use of this tool does not constitute a professional relationship of any kind between you and Annie Wright, LMFT, or Annie Wright Marriage and Family Therapy P.A.
• Annie Wright, LMFT does not individually review, supervise, or approve responses generated by Ask Annie.
• Information provided by Ask Annie should not be used to make clinical decisions or to delay or avoid seeking professional care.
• If you are experiencing mental health challenges, emotional distress, or any clinical concerns, please contact a licensed mental health professional in your area.

In a crisis or emergency, please reach out immediately:

• 988 Suicide & Crisis Lifeline — Call or text 988
• Crisis Text Line — Text HOME to 741741
• Emergency Services — Call 911

AI Limitations & Accuracy

Ask Annie’s responses are generated by artificial intelligence. While we have made reasonable efforts to ground the tool in quality psychoeducational content, AI systems have inherent limitations that all users should understand before using the service.

• Responses may contain errors, inaccuracies, or omissions. The AI may occasionally produce information that is incomplete, outdated, or factually incorrect.
• Responses should not be relied upon as authoritative clinical, legal, medical, or professional advice of any kind.
• Annie Wright, LMFT and Annie Wright Marriage and Family Therapy P.A. are not responsible for errors in AI-generated responses.
• The quality and relevance of responses may vary depending on how questions are phrased and the nature of the topic.

You are strongly encouraged to independently verify any information you receive from Ask Annie, particularly before making any decisions that could affect your mental, physical, or financial well-being.

Privacy & Data

Your privacy matters. Please read the following carefully before sharing any information with Ask Annie.

• Conversations with Ask Annie may be logged for quality assurance and service improvement purposes.
• Do not share personally identifiable information (PII) in the chat, including your full name, home address, phone number, Social Security number, financial information, or other sensitive identifying data.
• Do not share protected health information (PHI), including diagnosis details, medical records, prescription information, or insurance details.
• Ask Annie is not a HIPAA-compliant tool. It is not designed to handle, store, or protect PHI in accordance with HIPAA requirements.
• Conversation data is processed by third-party AI providers, including Pickaxe and the underlying large language model (LLM) providers they utilize. These providers have their own privacy and data processing policies.
• Annie Wright Marriage and Family Therapy P.A. cannot guarantee the security of any information shared through Ask Annie and cannot be held responsible for data handling by third-party providers.

By using Ask Annie, you acknowledge and accept these data practices and limitations. If you have concerns about privacy or data security, please do not share sensitive personal information in the chat.

Prohibited Uses

You agree that you will not use Ask Annie for any of the following purposes:

• Emergency or crisis situations. If you are in crisis, in immediate danger, or experiencing a mental health emergency, call 988 or 911 immediately. Do not attempt to use Ask Annie in place of emergency services.
• Seeking clinical diagnosis or assessment. Ask Annie cannot and does not diagnose mental health conditions, evaluate symptoms, or provide clinical assessments of any kind.
• Substituting for professional mental health care. Ask Annie may not be used as a replacement for therapy, psychiatric care, or any other licensed professional mental health service.
• Attempting to manipulate, jailbreak, or misuse the AI. You may not attempt to override, circumvent, or manipulate Ask Annie’s safeguards, content policies, or intended purpose.
• Unlawful purposes. You may not use Ask Annie in any manner that violates applicable local, state, national, or international law or regulation.
• Harming others. You may not use Ask Annie in any way that is intended to, or reasonably likely to, cause harm to yourself or others.

We reserve the right to restrict access to Ask Annie at our discretion if we reasonably believe these Terms are being violated.

Intellectual Property

Ask Annie draws upon the body of published psychoeducational work authored and created by Annie Wright, LMFT. All underlying content, methodology, frameworks, and materials are protected by copyright and other intellectual property laws.

• Responses generated by Ask Annie are derived from Annie Wright’s copyrighted published work.
• You may use responses received from Ask Annie for your own personal, non-commercial educational purposes only.
• Reproduction, redistribution, publication, or commercial use of Ask Annie’s responses — in whole or in part — is not permitted without prior written permission from Annie Wright.
• Annie Wright retains all intellectual property rights to the underlying content, training materials, and brand associated with Ask Annie.

To request permission for any use beyond personal educational exploration, please contact annie@anniewright.com.

Limitation of Liability

Ask Annie is provided “as is” and “as available” without warranty of any kind, whether express, implied, statutory, or otherwise. We do not warrant that Ask Annie will be uninterrupted, error-free, secure, or free from harmful content.

Annie Wright Marriage and Family Therapy P.A., Annie Wright LLC, and Annie Wright personally (collectively, the “Annie Wright Parties”) expressly disclaim all liability for any harm, loss, damage, or adverse outcome arising from or in connection with your use of Ask Annie. This includes, without limitation:

• Emotional distress or psychological harm resulting from interactions with Ask Annie;
• Reliance on inaccurate, incomplete, or outdated information generated by Ask Annie;
• Failure to seek professional mental health care as a result of using Ask Annie;
• Any adverse outcome related to decisions made based on Ask Annie’s responses;
• Data breaches, unauthorized access, or loss of information shared through Ask Annie;
• Any indirect, incidental, consequential, special, or punitive damages of any kind.

To the extent permitted by applicable law, the maximum aggregate liability of the Annie Wright Parties to you for any claim arising from or related to your use of Ask Annie shall not exceed the amount, if any, paid by you for access to Ask Annie during the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Annie Wright Marriage and Family Therapy P.A., Annie Wright LLC, Annie Wright personally, and each of their respective officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of or access to Ask Annie;
• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property rights or privacy rights; or
• Any harm caused by information you submitted through Ask Annie.

Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time and at our sole discretion. When we make changes, we will update the “Last Updated” date at the top of this page.

• Your continued use of Ask Annie after any changes to these Terms constitutes your acceptance of the updated Terms.
• We encourage you to review these Terms periodically to stay informed of any updates.
• If you disagree with any changes to these Terms, you should stop using Ask Annie.

We will not provide individual notice of changes to these Terms unless required to do so by applicable law.

Governing Law

These Terms and any disputes arising out of or related to your use of Ask Annie are governed by and construed in accordance with the laws of the State of Maine, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising from or relating to these Terms or your use of Ask Annie shall be brought exclusively in the state or federal courts located in Cumberland County, Maine, and you hereby consent to the personal jurisdiction of those courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact

If you have questions, concerns, or feedback regarding these Terms of Service or the Ask Annie chatbot, please reach out:

For requests related to intellectual property, data, or permission to reproduce Ask Annie content, please include the nature of your inquiry in the subject line of your email.